Is HeyGen Down?

PRODUCT (2026-05-04): HeyGen formally launched 'Avatar V' with a dedicated announcement post ('Announcing Avatar V: The most realistic AI avatar model in the world'). Mechanics: one 15-second reference recording generates studio-quality video that maintains face / voice / presence across angles, looks, and runtime; identity consistency solved at the model level (not as a post-processing patch); supports long-form video stability without identity drift; multi-look generation separates performance from appearance ('record once, choose from there'); integrates with Seedance 2.0 for cinematic effects. Authored by Holly Xiao (Head of Marketing) on heygen.com/blog/announcing-avatar-v. PRICING NOT DISCLOSED at launch. Prior April product update had previewed Avatar V; this is the formal GA announcement. 'Generative Credits' rename to 'Premium Credits' and unlimited audio-dubbing on paid plans remain from the same April cycle.

PRICING MODEL OVERHAUL (legacy 'Unlimited' plans retired after 2026-05-15; existing subscribers are grandfathered while active but cannot switch back once they leave). HeyGen is now fully credit-based, confirmed against the vendor help center on 2026-05-26: Free (1-3 videos, no monthly credits), Creator $29/mo (600 credits), Pro from $49/mo (1,000-100,000 credits, tiered), Business $149/mo first seat + $20/seat (1,500 base credits; add-on credits $0.05 each in 100-credit blocks with auto-reload), Enterprise custom. This supersedes the older Creator $24 / Business $120 numbers from prior sweeps

Instant Avatar clones sometimes produce audio artifacts or unnatural pauses in certain languages

Video translate feature occasionally mistranslates technical terms and proper nouns